Terms & Conditions
Payment Policy: Kindly note bookings will only be confirmed once payment is received. Please ensure your payment is made 72 hours prior to the reservation date or few days earlier depending on the type of tour.
Booking Details: Kindly provide a direct contact number or room number of your hotel at least a day prior to the tour. Please ensure the name provided at the time of booking is the same as used at the hotel. If you have booked the hotel with another name, kindly provide that name as well.
Cancellation Policy: No charge if cancelled one or two days prior. There will be a 35% cancellation fee if cancelled 24 hours prior to the tour.
Advance Booking Cancellation Policy: If you would like to cancel a booking which was made much in advance then the paid amount will be refunded in full only 30 days prior to the reservation dates. For example, if you have made a reservation for June and booked it 6 months earlier (January), then the money will be refunded in full only 30 days prior to the reservation dates i.e the month of May.
*It is usually recommended to book 3 months prior to your travel dates unless you are very positive about your travel plans.
Discounted Bookings Cancellation Policy: If you would like to cancel a booking for which you have were offered discounted rates then there will be a 15% deduction fee.
No Show: If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car-rental or chauffeur-driven services. Likewise, rescheduling cannot be allowed 72 hours prior for confirmed tours, transfers to and from airports, and other travel related services.
Force Majeure: We reserve the right to cancel any part or the whole trip for reasons of government decisions, weather conditions and force majeure for which the clients will either be offered an alternate date for the tour or we will refund the full amount charged.